Customer Service
    Tracking and Support

    Customer Service

    Shipment Tracking

    Access links to the main courier services to check your order status in real-time. Simply click on the courier’s name and enter the tracking number provided.

    Reports and Assistance

    Need help?

    Fill out our report form to request support. Our team is here to assist you and resolve any issues quickly and efficiently.


    (read privacy policy)

    Privacy information

    This information notice ("Notice") is intended to describe the methods of management of the personal data of users who fill out the contact request form on the website www.marecoluce.it (the "Site").

    Data controller The data controller is Associazione MarecoLuce S.r.l. with registered office in Via Santa Croce, 121, 47032 Bertinoro FC, Italy, contactable at the email address info@marecoluce.it ("Owner").

    Types of data processed The personal data processed through the contact request form are those voluntarily provided by the user when filling out the form. Such data may include name, surname, email address and telephone number.

    Purpose of processing The personal data of users are processed in order to respond to contact requests sent through the form and to provide the information requested by the user.

    Methods of processing The personal data of users are processed with electronic and/or manual tools, in compliance with the provisions of law on security and confidentiality.

    Data storage Users' personal data will be stored for the time strictly necessary to achieve the purposes indicated in this Policy and in any case not beyond the terms of the law.

    User rights Users of the Site have the right to access, rectify, delete and limit the processing of their personal data, as well as to oppose their processing at any time. These rights can be exercised by sending a request to the Data Controller at the email address info@marecoluce.it.

    Consent to data processing By filling out the contact request form and providing their personal data, the user accepts this Policy and authorizes the Data Controller to process their personal data for the purposes indicated therein. The user has the right to withdraw their consent at any time by sending a request to the Data Controller at the email address info@marecoluce.it.